Terms of Service

1. About These Terms

These Terms of Service (“Terms”) govern your access to and use of the products and services operated by Squad Labs Ltd (Company No. 15567909), a company registered in England and Wales. Our platforms include ROO (r-oo.co.uk), a global digital wardrobe network, and SQUAD (allsquad.io), an IP licensing platform. By accessing or using our services, you agree to be bound by these Terms in full.

2. Eligibility

You must be at least 18 years of age to create an account or use our services. By registering, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at legal@squadlabs.co.uk if you become aware of any unauthorised use of your account. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in breach of these Terms.

4. ROO — Platform Terms

The following terms apply specifically to your use of the ROO platform:

• Item Ownership — when you register items on ROO, you represent and warrant that you are the lawful owner of each item or are otherwise authorised to list it. You retain ownership of your items at all times unless and until a transfer of ownership is completed through the platform.
• Resale Royalties — when items are resold through ROO, a royalty payment may be generated and distributed to the original brand partner in accordance with the applicable brand agreement. By using ROO, you acknowledge and agree to this royalty mechanism.
• Authentication — ROO may provide item authentication services to verify the provenance and condition of listed items. While we take reasonable steps to ensure accuracy, authentication is provided on an “as-is” basis, and we do not guarantee that every item will be free from defects or discrepancies.

5. SQUAD — Platform Terms

The following terms apply specifically to your use of the SQUAD platform:

• IP Ownership — all intellectual property rights in content uploaded to SQUAD remain with the respective rights holder. SQUAD does not claim ownership of any user-submitted intellectual property.
• Binding Licence Agreements — licence agreements created and executed through SQUAD are legally binding between the participating parties. You are responsible for reviewing the terms of each licence before acceptance. Once executed, licence terms cannot be unilaterally modified.
• Technology Intermediary — Squad Labs acts solely as a technology intermediary facilitating IP licensing between parties. We are not a party to any licence agreement and do not provide legal, financial, or business advice. Users should seek independent professional advice where appropriate.

6. Prohibited Conduct

You agree not to:

• Use our services for any unlawful purpose or in violation of any applicable laws or regulations.
• Upload, transmit, or distribute any content that infringes the intellectual property rights of others.
• Attempt to gain unauthorised access to our systems, other user accounts, or data.
• Engage in any activity that disrupts, interferes with, or imposes an unreasonable burden on our infrastructure.
• Misrepresent your identity, item ownership, or IP rights.
• Use automated systems (bots, scrapers, crawlers) to access our services without prior written consent.

7. Intellectual Property

All content, trademarks, logos, software, and other intellectual property associated with our platforms (excluding user-submitted content) are owned by or licensed to Squad Labs Ltd. You may not copy, modify, distribute, or create derivative works from our intellectual property without our prior written consent.

8. Payments

Certain features of our services may require payment. All fees are stated at the point of purchase and are inclusive of applicable taxes unless otherwise stated. Payments are processed by third-party payment providers and are subject to their terms. Refund policies are communicated at the point of transaction and may vary depending on the service or product.

9. Disclaimers & Limitation of Liability

Our services are provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

To the maximum extent permitted by applicable law, Squad Labs Ltd’s total aggregate liability to you for any claims arising from or related to your use of our services shall not exceed the greater of (a) the total fees paid by you to us in the twelve (12) months preceding the claim, or (b) one hundred pounds sterling (£100).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

10. Termination

We may suspend or terminate your access to our services at any time if we reasonably believe you have breached these Terms, or if required to do so by law. You may close your account at any time by contacting us. Upon termination, provisions that by their nature should survive (including intellectual property, limitations of liability, and governing law) will continue to apply.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

If you have any questions about these Terms, please contact us at legal@squadlabs.co.uk.